1. I tried to make an account while purchasing and it keeps saying ” Error: invalid username “
2. What is this Key code in my receipt email?
3. I lost my Key code, how do I get it back?

 

 

Question: I tried to make an account while purchasing and it keeps saying ” Error: invalid username ”

Answer: The system has a hard time with CAPS in the username. Try it again with only lowercase.

 

Question:What is this Key code in my receipt email?

Answer: You use this code to activate the game. You only type it in once when you first install the game.

 

Question:I lost my Key code, how do I get it back?

Answer: go here and enter the email address you purchased with:  http://www.exisinteractive.com/key-recovery/